Fulham Palace Ticket Portal

FAQs / Help

How do I use my e-Ticket?

An order confirmation will be emailed to the email address supplied on the booking form. This will include your unique booking reference number and a barcode that also contains this number. Please allow a couple of minutes for this to arrive, and remember to check your junk mail folder if it isn't in your inbox. 

Please ensure you download and print your e-ticket to bring on the day of your visit. Alternatively, present your ticket on your smartphone to staff on arrival to gain entry into the event.

Please note, we do not provide or post printed tickets.

I don't have a printer...

That's ok! You don't have to print out the e-Ticket, simply present your ticket on your smartphone or quote your booking reference number to staff on arrival to gain entry. 

Please note, if you only present your booking reference number you will need to show a form of ID as well to gain entry.

Do you issue refunds?

Fulham Palace does not offer refunds or exchanges on tickets after purchase.

What about outdoor events and inclement weather?

Outdoor events will go ahead unless it is dangerous to do so, however event details are subject to change. 


In the event that an event is cancelled you will be contacted to arrange a full refund.

Is the Palace suitable for disabled access?

Yes.  For detailed information, please visit our accessibility page.

Can I purchase a ticket in person or on the day?

If there are spaces available you can book on the day, but if the event is sold out, then you cannot.

Do you offer reduced prices on event tickets?

We offer reduced prices on many of our adult learning events for unemployed people, discretionary carer tickets when accompanying a disabled person, and bursary places on selected learning events.  Full booking details, including ticket pricing, for all events is available on our website.

How can I get in contact with you?

Should you wish to contact us regarding any completed booking, please email reception@fulhampalace.org or call on +44 (0)20 7736 3233, option 7.

How do I get to Fulham Palace?

Fulham Palace is located on Bishop’s Avenue, just off Fulham Palace Road (A219), and is in easy walking distance from Putney Bridge Underground Station (District Line), Putney Station (National Rail), and a number of bus routes. 

Please click here for a map full and transport details.